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Here are are few of the questions  most frequently asked by our customers.  Also, please feel free to call us at 678-428-7710,  or email us at info@baxleyjewelers.com .  We’re always glad to help in any way we can.

Q) Do you size rings ?

A) Yes, we can size most gold, silver or platinum rings.

Q) How much is it to size a ring ?

A) It depends on the ring.  Downsizing a gold solitaire or plain gold band  is usually around $35.00 to $55.00 There are a number of factors that can affect the price, such as having stones set down the sides of the ring, having to add metal, or having to size the ring up or down several ring sizes.  We generally need to see the ring to give you an accurate quote. 

Q) Do you do appraise jewelry ?

A) Yes.  Appraisals are a cornerstone of our business.  Our appraiser is a GIA Graduate Gemologist with many years experience appraising fine jewelry, having been examined and passed by The Jewelers Board of Appraisal review (JBAR) and is a Member of The National Association of Jewelry Appraisers.

Q) What kinds of jewelry do you appraise ?

A) We can appraise most types of diamond, gold, silver and gemstone jewelry commonly found in today's retail marketplace, including engagement and wedding sets, bracelets, earrings and necklaces.  We do appraise some vintage or estate pieces of 20th century manufacture and would have to examine the item before quoting a price to appraise. .  We do not appraise watches.  We do not appraise uncut gemstones or large precious gems (ruby, emerald, sapphire, alexandrite) weighing over 2 cts. We will provide insurance replacement appraisals on new items when accompanied by a purchase receipt.   

Q) Is there a charge for appraisals and if so, how much do jewelry appraisals cost  ?

A) Professionally prepared appraisals always incur a fee.  At Baxley Jewelers, we make it a policy never to do free “guestimate” verbal appraisals.  Determining the value of a jewelry item requires careful inspection, attention to detail, and sometimes testing or research to determine quality and authenticity.   Our appraisals adhere to the strictest professional standards and are recognized by insurance companies nationwide.  They include a full written description of the article accompanied by a fair estimate of retail replacement value.  We also photograph the item to aid in replacement and identification.  Appraisal prices start at  $85.00 per item for most types of gold and diamond sizes may incur additional charges. Pieces with multiple stones of varying size may incur additional fees.   Gemstone items which require testing and identification and testing may incur higher fees.  Some articles which are very old or unique may require additional research to ascertain their authenticity and value, and would incur a higher fee.  We will quote our fee to appraise each piece prior to appraising. We do not charge a consultation fee, but we do ask that more than four items be presented for appraisal per appointment session.  

Q) Do you buy jewelry ?

A)We will consider purchasing select diamonds, as well as gently worn contemporary engagement rings.  Baxley Jewelers also accepts select estate items for sale on consignment in our office, and we receive a commission when the item is sold.  All consigned items are fully insured while in our care. Please call or email us for more details.  We will also buy old and unwanted gold and silver jewelry and pay competitive recycling rates which vary with daily market prices.  

Please note that we do not generally quote prices over the phone.  You must come by our office for a price quote. Please call for current business hours.

Q) What kinds of jewelry do you carry in your store ?

A) Diamond solitaires, diamond stud earrings, cultured pearls and estate jewelry, as well as a nice selection of fashion jewelry.  We are also a special order retailer and can order from a huge selection of fine jewelry, diamonds, wedding bands and engagement rings from our top quality suppliers. 

Q) Do you have certified diamonds ?

A) Our suppliers have some of the largest selections of certified diamonds in the world.  When you visit our office, you can select from our vast virtual inventory, complete with photos and grading reports, to find exactly the diamond you want before you order it.  Baxley Jewelers is also a special-order retailer for Red Box Diamonds, all of which feature grading reports that are guaranteed accurate, a one year full replacement policy and a life-time trade-up at full value.  Red Box diamonds comply with the mandates of the Kimberly Process and are warrantied conflict-free.

Q) What are your shipping policies ?

A) Many of our items featured online are drop-shipped directly from our suppliers warehouse, which saves time in getting your order to you.  Some of our suppliers do not drop-ship, so we must ship to you after we receive the order at our office. When you select a shipping option, we will endeavor to find the fastest, most economical method to get your order to you for the option you select. .  We will notify you by email when your order is shipped and by what carrier, and will provide a tracking number when provided.  Please note: UPS and FEDERAL EXPRESS do NOT ship to P.O. Boxes.  Orders shipped to P.O. Boxes MUST be shipped by U.S. Postal Service.  


 Q) What are your return policies ?


A) Baxley Jewelers, LLC is committed to excellence in customer service.  Your satisfaction is our top priority. Sales of all new in-stock retail merchandise are backed by a 7 day refund / 30 day exchange policy.  Special orders, including loose diamonds and gemstones are exchange only.

All new merchandise is warrantied against defects in material/workmanship for a period of 90 days and will be replaced if found defective. Warranties do not cover estate jewelry. Customer is responsible for return shipping for online purchases.   We do not warrant damage resulting from accident, neglect or abuse.

 Custom design, estate jewelry, repairs and appraisal services are not returnable but our work is warrantied for 90 days against defects in material or workmanship. If you have a problem with a transaction, please let us know and we will work with you to resolve the issue. You can  call us at 678-428-7710 or email us at info@baxleyjewelers.com. We will make every effort to respond to all customer service inquiries within 2 business days.


Q) Where exactly are you located ?

A) Baxley Jewelers is located on Adamson Square in downtown Carrollton, Georgia.  Our showroom is located at 402 Adamson Square next to Higland Deli and Grill .

We're only a short drive from Bremen, Villa Rica,  Temple, Newnan, Whitesburg, Roopville, Wedowee, Fruithurst, Waco, Tallapoosa, Waco, Bowden, and Buchanan, ...convenient to the University of West Georgia.
All roads lead to Carrollton !!!




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